Life & Annuity

Life and Annuity distribution introduces operational complexity that can be very challenging for legacy platforms. EvolveNXT supports end-to-end producer lifecycle management from onboarding through compensation and ongoing communication. API and file-based integration options support intelligent connectivity to one or more policy administration systems to ensure compensation is calculated from policy events and status changes.  

The platform supports complex, multi-level hierarchies (agency, MGA/IMO, upline/downline) with effective-dated structure and rules-based relationships which are critical for accurately calculating and distributing compensation and managing downstream impacts. 

EvolveNXT supports differential commission plans, multiple advance models, and configurable chargeback logic. Earned and unearned commissions are tracked at the policy level, including at-risk advances tied to terminated or lapsed policies. The platform also supports debt movement up the hierarchy, producer-level debt management, along with complex bonus programs tied to growth, retention, and persistency. 

Key Capabilities

Onboarding, Contracting, and Ready-to-Sell

  • Configurable onboarding workflows to support producer and agency contracting requirements
  • Ready-to-Sell status tracking with requirement-level visibility (what’s complete, what’s missing, what changed)
  • Support for ongoing maintenance: updates to credentials, appointments/licensing status feeds (as applicable), and producer record changes
  • Status-based notifications and tasking to drive completion and reduce time-to-production

Policy Admin Integration

  • Tight integration with one or more policy administration systems to source policy events that drive compensation and true-up logic
  • Support for key policy lifecycle events that affect earnings and recoveries (issue, lapse, termination, reinstatement, premium changes, etc.)
  • Policy-level traceability for how and why compensation was calculated

Commission Plans, Differentials, and Allocation Logic

  • Support for differential commission structures across products, channels, producer roles, and hierarchy position
  • Flexible plan logic (percent of premium, flat amounts, tiers, and carrier-defined plan rules)
  • Allocation support across hierarchy levels (base, overrides, splits) with effective dating and clear audit trails
  • Statement-ready outputs to support producer and agency explanation needs

Bonus and Performance Programs

  • Complex bonus program support tied to growth, retention, and persistency
  • Monthly/quarterly/annual payout structures with eligibility tracking and performance measurement
  • Reporting for progress-to-goal and payout explanations across producers and agencies

Advances, Earned/Unearned, and Chargebacks

  • Support for multiple advance models (full, partial, staged, or carrier-defined)
  • Earned/unearned tracking at a policy level with true-up logic
  • Chargeback processing for full and prorated scenarios based on policy outcomes
  • At-risk advance tracking tied to terminated/lapsed policies with configurable recovery rules

Debt Management

  • Debt tracking at producer and agency levels
  • Debt movement up the hierarchy when configured (upline assumption rules)
  • Recovery logic aligned to carrier policy (netting, thresholds, repayment schedules)
  • Reporting and transparency to reduce disputes and support agency leadership conversations

Producer/IMO Experience, Communication, and Support

  • Producer and IMO self-service via portal: statements, payment history, book of business views (as available), and profile maintenance
  • Targeted notifications for RTS status, statement availability, bonus eligibility, and required actions
  • Optional support workflows including chat and ticketing for producer services teams
  • Audit-ready reporting and history for communications and compensation changes

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See Evolves solutions in action and learn how our purpose-built platform helps carriers drive performance, simplify operations, and scale growth.